Engagement Inbox

One inbox. Every platform. AI-drafted replies ready to send.

Every comment and reply from all your social accounts — landed in a single view, in chronological order, with a draft reply already written in your voice. Edit or send.

Drive + Velocity plans · AI replies on Velocity
velocipost.com/dashboard/inbox
Engagement
6 new
MR
Maria Rodriguez
2m
"Do you service Coral Gables? Our water heater just started..."
AI reply drafted · ready to send
JK
James K.
8m
"Great service last week. Replaced my water heater quickly..."
AI reply drafted · ready to send
DT
Dana T.
14m
"This matches exactly what we're seeing in our B2B pipeline..."
AI reply drafted · ready to send
SP
Steve P.
1h
"Thanks for the tip on sediment flushing — saved us a call!"
The problem

Engagement is where most businesses lose social media.

Not because they don't care. Because they're supposed to check eleven different apps, eleven different notification systems, eleven different comment UIs — and the comments keep arriving while they're doing everything else a small business owner has to do.

By the time you open Instagram, the question is three hours old. The LinkedIn thread moved on. Someone left a comment on that Facebook post you forgot about, and you never saw it. The conversations that should be building your business quietly starve.

The answer isn't "check social media more often." The answer is one screen.

Facebook
7
1d stale
Instagram
14
5h stale
LinkedIn
3
2h stale
TikTok
21
9h stale
YouTube
2
3h stale
Google Business
5
6h stale
52 comments. 6 apps. Every one of them is currently stale.
What the inbox does

Four things that change engagement.

Not a feed aggregator. A workflow — built around the reality that reply speed and reply quality both matter, and neither one should cost you your day.

All platforms, one screen.

Comments and replies from Facebook, Instagram, LinkedIn, TikTok, YouTube, X/Twitter, Threads, Google Business, Pinterest, and Bluesky — one chronological list. Filter by platform, by post, by status. Jump anywhere in one click.

10 platforms · Reddit on roadmap

AI drafts in your voice.

The moment a comment arrives, velociPost drafts a reply. Same knowledge base, same content rules, same tone as the posts it writes for you. The reply is ready for you to send — or edit first, or skip.

Claude Sonnet · Velocity plan

Context, already attached.

Every item shows the comment, the commenter, the platform, the time — and the original post it's responding to. You never have to wonder what someone's replying to. You never have to jump to the source platform to find out.

Full thread on click

Rules and tone enforced.

The same content rules that guard your posts also guard your replies. Topics to avoid, phrases that must appear, tone directives — applied to every generated reply. You decide what the AI is allowed to say on your behalf before it ever drafts anything.

Manual approval · always on by default
AI reply in action

How a draft actually lands.

A real example. Comment arrives, AI reads the post and the reply, drafts a response that fits your voice. You send, edit, or skip.

That knocking sound from your water heater? 9 times out of 10 it's sediment buildup — and every day it goes unchecked shortens the tank's life. Here's the 10-minute flush we use on service calls…
MR
Maria Rodriguez
2 minutes ago
Do you service Coral Gables? Our water heater just started making that noise last night and I have no idea if I should call someone now or wait until Monday.
AI-drafted reply · ready to send
Hi Maria — yes, Coral Gables is in our service area. A knocking noise in a working water heater usually isn't an emergency, so it's fine to wait until Monday if the unit is still heating water and there are no leaks. If it gets louder, the water turns brown, or you notice any drips, give us a call sooner. We can get someone out Monday morning — DM us or call (305) 555-0190 to schedule.
Edit
Send reply
From comment arrival to draft ready · under 30 seconds
What you handle

Comments and replies, every platform.

velociPost's engagement inbox handles the two things that matter most for building an audience — incoming comments on your posts, and the reply threads that grow out of them.

Incoming comments

Every comment left on posts velociPost published — or on posts you connected that were published before you signed up — flows into the inbox with full context attached.

Reply threads

When commenters reply back to your replies, the whole thread surfaces in the inbox. You see the full back-and-forth without having to open the platform to piece it together.

FAQ

The usual questions.

What is a unified social media inbox?

A unified social inbox pulls comments and replies from every social platform you run into a single view. Instead of switching between Facebook, Instagram, LinkedIn, TikTok, YouTube, and every other tab to check what's happening, you see every new engagement on one screen — with the context of the original post attached.

How do AI-drafted replies work?

When a new comment or reply comes in, velociPost's AI reads the original post, reads the incoming comment, pulls your business knowledge base and content rules, and drafts a reply in your voice. The draft appears directly under the comment — you can send it as-is, edit first, or skip it. The AI is not replying on your behalf; it's writing the reply for you to approve.

Which platforms does the engagement inbox cover?

Comments and replies from Facebook, Instagram, LinkedIn, YouTube, X/Twitter, Threads, and Bluesky. TikTok, Google Business, and Pinterest don't expose a comment API, so engagement inbox isn't available for those platforms. Reddit is on the roadmap. Every platform shows up in the same view, filtered by platform, post, or status.

Will the AI reply in my brand voice?

Yes — the AI uses the same knowledge base and content rules that power the posts it writes for you. If a post sounds like you, the reply will too. As you edit or reject drafts, the AI learns and tightens the voice over time.

Can the AI reply automatically without me approving each one?

Only if you explicitly turn on auto-reply. The default is manual — every AI-drafted reply waits for you to send or edit it. Auto-reply is available on Drive and Velocity plans and is a per-platform setting, so you can auto-reply on Google Business while keeping manual control over Instagram comments, for example.

How fast does velociPost surface new comments?

The engagement inbox polls every connected platform on a regular schedule and surfaces new comments and replies within minutes of them being posted on the source platform. You can also open the inbox any time and pull the latest.

Does the inbox show me the full context of each comment?

Yes. Every inbox item shows the platform, the commenter, the comment text, the original post it's responding to, and a timestamp. One click expands the full thread. You never have to jump to the source platform to understand what you're replying to.

Which plan includes the engagement inbox?

Drive and Velocity plans include the unified engagement inbox. Drive gives you the inbox with manual reply drafting; Velocity adds AI-drafted replies in your brand voice. Cruise is AI-content-only and does not include engagement features.

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