Terms of Service

1. Who we are

velociPost is a product of GroRevOps, LLC ("GroRevOps," "we," "us," or "our"), a limited liability company. We operate the website velocipost.com and the velociPost platform, an AI-powered social media management service. Our primary contact email is team@velocipost.com.

2. Eligibility

You must be at least 18 years old to use velociPost. By using the service, you represent that you are at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or the business you represent. velociPost is intended for business use — not personal social media management for individuals.

If you are using velociPost on behalf of a business or organization, you represent that you have authority to bind that entity to these Terms.

3. Your account

You are responsible for maintaining the confidentiality of your account credentials. You are responsible for all activity that occurs under your account. You must notify us immediately at team@velocipost.com if you believe your account has been compromised.

You may not share your account credentials with others, create multiple accounts for the same business to circumvent plan limits, or use velociPost to manage accounts you do not own or have explicit authorization to manage.

4. The service

velociPost provides AI-powered social media content generation, scheduling, and publishing to connected social media accounts. The service also includes an engagement inbox, AI-assisted reply drafting, a media library, performance insights, and related features as described on our website.

AI-generated content. Content generated by velociPost's AI is produced on your behalf for your review and approval. You are solely responsible for any content published from your connected accounts, including AI-generated content you approved. We do not guarantee that AI-generated content will be accurate, appropriate for your audience, or compliant with any applicable advertising regulations. You must review content before approving it for publication.

Platform availability. velociPost's ability to post to third-party platforms (Facebook, Instagram, LinkedIn, TikTok, YouTube) depends on API access granted by those platforms. We do not guarantee uninterrupted access to any platform. If a platform revokes API access, modifies its API, or changes its policies, some features may be temporarily or permanently unavailable. We are not responsible for any such interruptions.

No guarantee of results. We do not guarantee any specific engagement rates, follower growth, leads, or business outcomes from using velociPost.

5. Connected social media accounts

When you connect a social media account, you authorize velociPost to access and act on that account strictly as described in these Terms and our Privacy Policy. Specifically:

• We publish content only to accounts you explicitly connect and authorize via OAuth
• We access only the permissions necessary to provide the service
• We never store your social media passwords — access is token-based only
• You can disconnect any account at any time from your dashboard Settings page, or directly through the platform's own settings
• Disconnecting a platform immediately revokes velociPost's access to that account

You are responsible for ensuring that your use of velociPost with your connected accounts complies with each platform's own terms of service, community standards, and content policies. velociPost is an independent service and is not affiliated with, endorsed by, or sponsored by Meta Platforms, Inc., LinkedIn Corporation, TikTok Inc., Google LLC, or any other social media platform.

6. Acceptable use

You agree to use velociPost only for lawful purposes and only to manage social media accounts that you own or are explicitly authorized to manage. You must not use velociPost to:

• Publish spam, unsolicited commercial messages, or content that violates the terms of any connected platform
• Generate or publish content that is false, misleading, defamatory, harassing, obscene, or illegal
• Violate any applicable laws or regulations, including advertising disclosure laws (e.g., FTC guidelines on sponsored content)
• Infringe the intellectual property rights of any third party
• Attempt to manipulate platform algorithms, artificially inflate engagement metrics, or engage in coordinated inauthentic behavior
• Access, scrape, or collect data from any social media platform in violation of that platform's terms
• Use velociPost to publish content to accounts you do not own or are not authorized to manage
• Reverse engineer, decompile, or attempt to extract the source code of the velociPost platform
• Resell or sublicense access to velociPost without express written permission from GroRevOps, LLC

Violation of these terms may result in immediate account suspension or termination without refund.

7. Agency and multi-client use

If you are using velociPost on an Agency plan to manage social media accounts for clients, you represent that:

• You have obtained explicit written authorization from each client to manage their social media accounts
• Each client has agreed to your terms of service governing your social media management services
• You will ensure that all content published on behalf of clients complies with applicable laws, platform terms, and your agreements with those clients
• You are solely responsible for the content published to client accounts through velociPost

GroRevOps, LLC is not a party to any agreement between you and your clients. We are not responsible for disputes between you and your clients arising from the use of velociPost.

8. Billing and payment

velociPost offers subscription plans as described on our pricing page. All prices are in USD. Billing is processed by Stripe.

Free trial. All accounts start with a 7-day free trial with full Velocity plan access. No credit card is required to start a trial. At the end of the trial, your account will be downgraded unless you select and pay for a plan.

Subscriptions. Paid plans are billed monthly or annually in advance. Your subscription renews automatically unless you cancel before the renewal date.

Launch pricing. Launch pricing (approximately 40% off standard rates) is locked for customers who subscribe during the launch period (the first 200 paying customers). This pricing is locked for the lifetime of a continuous subscription. If you cancel and resubscribe, standard pricing applies.

Cancellation. You may cancel your subscription at any time from your account Settings. Cancellation takes effect at the end of your current billing period. We do not offer prorated refunds for mid-period cancellations.

Refunds. We do not offer refunds on subscription fees except where required by applicable law. If you believe you were charged in error, contact team@velocipost.com within 14 days of the charge.

Price changes. We reserve the right to change subscription prices with 30 days' advance notice. Existing subscribers on locked launch pricing are not subject to standard price increases for the duration of their continuous subscription.

9. Intellectual property

Your content. You retain all ownership of the business information, brand guidelines, and content you provide to velociPost, and all content published to your social media accounts through velociPost. We claim no intellectual property rights in your content.

AI-generated content. Content generated by velociPost's AI on your behalf is produced for your use. You are free to use, edit, publish, and repurpose it. We do not claim ownership of AI-generated drafts created for your account.

velociPost platform. The velociPost platform, including its software, design, features, and branding, is owned by GroRevOps, LLC and protected by applicable intellectual property laws. You may not copy, modify, or redistribute any part of the platform without our written permission.

Feedback. If you provide feedback or suggestions about velociPost, you grant us a non-exclusive, royalty-free license to use that feedback to improve the service.

10. Data and privacy

Your use of velociPost is subject to our Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy explains what data we collect, how we use it, how it is protected, and your rights regarding your data.

By using velociPost, you consent to the data practices described in our Privacy Policy.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

We do not warrant that: (a) the service will meet your specific requirements; (b) AI-generated content will be accurate, complete, or appropriate; (c) any platform integrations will remain available; or (d) any errors or defects will be corrected.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GROREVOPS, LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOST REVENUE, LOSS OF DATA, REPUTATIONAL HARM, OR COSTS OF SUBSTITUTE SERVICES, ARISING FROM YOUR USE OF OR INABILITY TO USE VELOCIPOST.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.

13. Indemnification

You agree to indemnify, defend, and hold harmless GroRevOps, LLC and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of velociPost; (b) content you publish through velociPost; (c) your violation of these Terms; or (d) your violation of any third-party rights, including any social media platform's terms of service.

14. Termination

You may terminate your account at any time by cancelling your subscription and deleting your account from the Settings page, or by contacting team@velocipost.com.

We may suspend or terminate your account immediately, without notice, if you violate these Terms — particularly the acceptable use provisions in Section 6 — or if we are required to do so by law or by a platform API policy.

Upon termination: your access to the service ceases immediately; we will delete your data within 30 days as described in our Privacy Policy; any outstanding amounts owed remain due.

15. Modifications to the service and these terms

We reserve the right to modify, suspend, or discontinue any part of the service at any time. We will provide reasonable notice of material changes where practicable.

We may update these Terms at any time. When we make material changes, we will notify you by email at least 14 days before the changes take effect. Your continued use of velociPost after the effective date of updated Terms constitutes your acceptance of the new Terms.

The current version of these Terms is always available at velocipost.com/terms.

16. Governing law and disputes

These Terms are governed by the laws of the State of Florida, United States, without regard to its conflict of law provisions.

Any dispute arising from these Terms or your use of velociPost shall first be addressed through good-faith negotiation. If negotiation fails, disputes shall be resolved by binding arbitration under the rules of the American Arbitration Association, conducted in English in Florida. Each party bears its own legal fees unless an arbitrator determines otherwise.

You waive any right to participate in a class action lawsuit or class-wide arbitration against GroRevOps, LLC.

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm.

17. General provisions

Entire agreement. These Terms, together with the Privacy Policy and any order forms or plan descriptions on our website, constitute the entire agreement between you and GroRevOps, LLC regarding velociPost.

Severability. If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect.

No waiver. Our failure to enforce any provision does not constitute a waiver of our right to enforce it in the future.

Assignment. You may not assign your rights under these Terms without our prior written consent. We may assign our rights to a successor in connection with a merger, acquisition, or sale of substantially all of our assets.

Platform independence. velociPost is an independent service and is not affiliated with, endorsed by, or sponsored by Meta Platforms, Inc., LinkedIn Corporation, TikTok Inc., Google LLC, or any other platform referenced in this service. All third-party trademarks are the property of their respective owners.